FAQ

1. What payment options do you accept?

We accept payment via the following credit cards:

• Visa
• MasterCard
• American Express
• Discover Card

We also accept debit cards with a Visa or MasterCard logo, as well as purchases made through PayPal, Apple Pay and AfterPay.

Payment via PayPal requires a registered PayPal account. Don't have a PayPal account? You can sign up for one on the PayPal website.

2. What is your return policy?

We are happy to accept returns for merchandise purchased on OnyxCouture.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase. Items marked 'Final Sale' cannot be returned.

3. How long does it take to receive my order?

For shipments within the United States:

• Overnight: 1 business day
• 2nd Day: 2 business days
• Standard: 3 - 6 business days

 Most merchandise will ship within 7 to 10 business days after your order is received.
Expedited orders must be placed by 1pm EST to be shipped the same day on all business days. Expedited orders placed after 1pm EST will ship the next business day.

Business days are Monday - Friday, excluding Federal holidays.

4. What size should I order?

It's important to measure yourself accurately and compare your measurements to the size chart to ensure that you order the correct size.

5. Can I cancel my order?

Unfortunately, once your onyxcouture.com order enters the shipping process, we are unable to cancel or make changes to your order. Our system is designed to process orders immediately. When you receive your order, check your packing slip for our return policies and for the return process. We will refund the purchase price of the return, minus any shipping or handling, charges. You are welcome to call us at 980.201.9715 or email our Customer Service for additional assistance.

6. Do you offer free shipping?

We offer complimentary GROUND SHIPPING for all orders over $50 on OnyxCouture.com. For orders under $50, a Standard Ground shipping rate of $9.95 will be applied.

7. How do I contact customer service?
Onyx Couture customer service representatives are available to answer your questions at 980.201.9715 or by email by clicking here, between 8am and 5pm ET Monday through Friday.